Newer is always better, and we’ve been adding more and more updates to our products and to our system. But we realise that while this is super exciting, online shopping can also be confusing with so many updates. We want to make sure you’re kept in the loop at all times. So here’s a full guide to everything we’ve updated in the last year on our website that will benefit you, as well as useful links to help you use them efficiently.

We also want to let you know what we’ve seen from our side. Sometimes one or two issues that we’ve seen for a while keep occurring, and everyone involved wants to pull their hair out in frustration. When trying something new, it’s only natural that there will be some temporary setbacks. But we like your gorgeous hairdo, so we’d like to keep hair loss over printing issues to a minimum.

Exciting New Print Product Updates.

Selfie FramesBookmarksWallpaperTelescopic BannersGazebos and so much more! Not to mention a brand new range of Covid-19 and Gifting products.

So far, we’ve added 14 new products to our website this year. We’ve received rave reviews from you on our new additions, and we’re so excited to expand on our product range even more. We even have an entire variety of seasonal gifting products to our website with a 20% off offer valid until the end of 2020. (Find out more here to save this season.)

Even More (And Better) Delivery Options.

We are working hard to democratize branding for businesses in SA.

To make it accessible to everyone, to make it easier to put your great product out there, and to make it affordable to develop a brand.

As part of this conviction, we have now added more delivery options and become even more affordable. We are excited that you can now trade off even better between price and delivery time. Here’s a quick look at the new options:

With the example of Flyers:
Economic Delivery – 10 Working days (prev. standard +5 days, circa -10% in price)
Standard Delivery –  7 Working days (prev. standard +2 days, circa -5% in price)
Standard+ Delivery – 5 Working days (prev. standard +0 days, similar price)
Express Delivery – 4 Working days (prev standard -1 day, same surcharge)
Express+ Delivery – 2 Working days (prev standard – 3 days, surcharge between Express and Rapid)
RAPID (previously called Next-Day) – 1 Working days (prev standard – 4 days, same surcharge)

Here’s the full article on our delivery options. 

We’re Definitely Not Single – Our New Production Partners.

We have added new production partners to our process to give you a wider product variety, and ensure the best possible quality for our valuable clients.

If you want to have an idea of what our printing and material will look and feel like before ordering an entire batch, we have a solution. We have a snazzy Printulu branded paper booklet, as well as a ninja-style unbranded paper booklet for our re-sellers. This is the perfect way to trial our services before committing long-term.

Our Automated Design Process That Has Changed The Game!

We’re incredibly excited about this feature, because we know how much easier it makes life for our clients. Read everything you need to know here: Our Game-Changing Design Process: And How To Use It

Here’s a quick video where Trudi (our Senior Graphic Designer) explains the process in a few quick and easy steps.

Unfortunately, Old Habits Die Hard…

There are two major hurdles that we find ourselves facing more than once with our clients. We’d like to clear the air so that no misunderstandings can influence our relationship with you again. (After all, communication is key in all relationships, wink wink)

1. Multiple artworks uploaded to a single order.

We’re still seeing some misunderstandings in regards to this issue. Let’s use Bob as an example.

Bob wants to order five posters, but each has a different design. What Bob needs to do is place one order, with 5 separate poster inputs. This is because our system loads one artwork per product item, so that there are no mix-ups on our side. Printulu deals with hundreds of orders each day, so this is the most effective way to make sure nothing unwanted happens on the production side of things.

2. Multiple email addresses linked to one order.

When you’re online shopping and you place an order with a specific email address, we use that email address to track your order. All of your communication with us is linked to that one email thread, so that we’re sure we never miss a thing! So even if you have two email addresses, please be sure to use only one dedicated address when you communicate with our friendly customer care agents. This is to avoid any miscommunication and frustration. Send us an email now to support@printulu.co.za to get started!

3. Uncertainty about pricing updates.

Now, it has been a challenging year – to say the least – for most businesses across the globe. Printulu is no exception, and although we have managed to maintain our standard of excellent service and product quality throughout the pandemic, we have had to make a few changes through the year. This includes pricing updates to ensure that we are not incurring a loss with any of our products. This is a normal change, but has been even more necessary during 2020.

We never simply update our prices out of the blue – we will always notify our customers beforehand to give you the best opportunity to order before the increase. In order to receive these important updates, you need to be subscribed to our newsletter.

Not to brag, but we have over 3000 subscribers already – all successful business owners and entrepreneurs – that stay in the loop with Printulu. In the newsletter, we send out our current special offers, updates on pricing, new products, as well as new episodes of The Emerging Markets Entrepreneur and links to useful tutorials. Alex, our Founder, writes these and sends them straight to your inbox at most once weekly. It is totally free to subscribe, but not doing so could cost you. If you don’t read our newsletter, the price changes will catch you off-guard. Don’t let this happen and subscribe now (it’s free).

There Are Some Things That We Will Never Change.

We want to make a promise to you. While we are always continually striving to upgrade our services and offer you the absolute best products out there, there are some things we won’t change, ever.

Our customer service will never stop being our top priority. We love when our clients use our system as it was made to be used – an automated process that is completely self-fulfilling. A few clicks and there you go – your products arrive at your doorstep. But we also love to chat to you and hear your voice, so if there are ever any doubts in your mind about your order or our services, we want you to know that we’re there for you. Just drop us an email or give us a call at 010 593 0558.

If you want to always be in the know and not miss any exciting updates or changes from our side, subscribe to our weekly newsletter. (PS – there are some crazy deals that you DO NOT want to miss out on!)

Related Articles:

  1. Tracking Your Order Online: How To (The Printulu Way)
  2. Meet The Printulu Team (Behind The Scenes of Printulu’s Success)
  3. Online Printing Processes: The What, Why and How of Online Printing (Printulu Tells All)
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