Online printing has its unique processes and it is important that you familiarise yourself with the concept before you dive into the untested waters. It’s not always easy to switch to purchasing online, especially if you are not internet savvy.

 It can be daunting to leave your comfort zone. Hence, we are giving you all the necessary information to make your transition to online printing and user experience smoother.

What Printulu offers is convenience, affordability and quality. We offer an array of trouble-free services that help improve your printing experience. These, in turn, make Printulu very different from traditional printing companies.

We give you the options so you can make the decisions for yourself. These include choosing if you want a proof or not, which delivery option works and creating a quote by yourself.

The process is simplified below so that you know what to expect:

The Website

The site is our shop – we don’t have a walk-in facility. You can visit our office from your couch hassle-free! It is user-friendly and there is a helpful chat bot assistant named Tulu, who will answer your questions at any time. If Tulu can’t answer you, our customer service agents will take over and assist.

The design of the website allows for smooth user experience and transparency. You can upload your print ready artwork and place orders directly from the website as well.

 

Instant Quotes

The first time it might be a bit overwhelming, but aren’t most things overwhelming at first? Instant quotes are there to help you get your price instantly. No waiting, with direct comparisons to serve your desire. The best part of our online configurator is that it’s accurate and you can download the quote directly from the website.

If you really struggle with it, you can chat, call or email us! Customer service will walk you through it – it takes less than 2 minutes.

Payment Methods

We provide you with secure payment methods on the website that don’t require you to move from the comfort of your office or home. If you are not quite familiar with online banking yet, you have the option to pay via bank deposit.

Just one tip, to lessen the frustration of having to go to the bank all the time. You can purchase store credit for an amount that you can use to pay for a certain number of future orders and you can easily reload the store credit once it’s depleted.

You’ll enjoy the benefits of placing orders directly and paying from your account without the hassle of processing payments every time you place a new order. The store credit allows you to keep money in your Printulu account and use it for future orders at your convenience.

 

Artwork Specifications/Problems

Designing artwork can be a scary thing if it’s not something you do daily. We have helpful tips here for non-designers. This covers cool design platforms for people with no design background. If you still struggle with designing, we also offer you very affordable graphic design services to fix your artwork.

We think it is better to print something that you will be happy with. We have our automatic basic check to alert you of errors that might affect the final result of your order. It is important to keep in mind that with an automatic check, the artwork still has to be print-ready.

If an error can automatically be fixed, your order will be processed. For instance, if you supplied a flyer that is A4 but you ordered A5 flyers, it can automatically be resized to A5. No scale change, no problem. If the scale is disproportional then that’s when we can’t help. It’s important to visit the help center and go through the checklist of how to get your artwork print ready.

 

Proof Options

As we’ve mentioned before, we are different. With us, you have a choice to select if you want a proof or not. If you didn’t select one, you won’t be paying for one and you will not get one. You can read about the different proof options we have here.

Delivery 

 

Specific delivery dates are indicated on the website based on the service you choose with the provision that you supply us with artwork and proof of payment before 2pm.

The system is mostly automatic, and to be able to provide efficiency for everyone, we adhere to the times.

If everything is done on time there is no need to worry about receiving your order late. If it ever happens that we are in the wrong, we will definitely resolve the issue for you.

We offer a paper booklet to clients who are unsure about the different options for print. We try to have these in stock at all times, but they quickly run out. You will have to inquire about availability beforehand.

 

Email Updates

You get email updates from the moment an order is placed to the day your order is delivered. Transparency is key with us. We use these emails to help you track the progress of your order. This will give you peace of mind and save you a lot of time.

 

Conclusion

To get absolute peace of mind comes with the understanding of the whole picture. It’s a system designed to offer hassle-free print services.

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