‘Fraudster’, ‘Scammer’, ‘Swindler’, words any avid online shopper is far too familiar with. Well, perhaps not “swindler”, unless you’re up to date on 1700’s jargon. We as the consumer have become sceptical, and for good reason, too. Shopping online can be a dangerous undertaking – dodging fake e-commerce sites, hidden costs, stolen information and identity theft are just the tip of the iceberg when it comes to online shopping risks. There is nothing wrong with scepticism. It protects us, keeps us on our toes, and allows us to avoid falling victim to the next online scam. However, the very same scepticism that protects us, can hinder us from discovering new, wonderful things.

I realize that simply saying to you, our customers (or potential customers), that “Printulu is not a fraudster! Trust us!” is about as inefficient as it gets. So, instead of trying to convince you that our service is indeed legitimate, trustworthy and real, let’s take a look at some of the most common ways online shoppers are scammed, and how Printulu operates.

Non Delivery

When a parcel arrives late, or worse, doesn’t arrive at all, it’s not ridiculous to assume you have been scammed, and have literally given your money away. No one wants to wait for an additional 2 weeks to receive the booklets, signs or menus they ordered a week ago.

So, in an effort to afford our customers some form of reassurance, Printulu offers various delivery options to ensure you receive your parcel on time. You can read a full synopsis on our delivery options, here. In addition to this, whenever your order has been produced, granted we have received correct artwork and payment, you will receive a tracking code – this code allows you to track your parcel’s movements from the time it leaves our factory, with our partner courier, BEX. As they say on their website, “Many South Africans are still reluctant about eCommerce and the total fulfillment of the online ordering process. This is where BEX can put the consumers mind to rest.”

You can always be sure that with Printulu, you will receive your parcels on time.

Hidden Costs

Often, when buying goods online, deals seem far too good to be true. That’s because they often are. We have all seen adverts for a product that is far cheaper than we’d expect to pay anywhere else, only to find at checkout that they’re charging almost double that, just for shipping. Not only is this highly annoying, but it also adds to our already fiery scepticism.

This is why Printulu is as transparent as it gets, from quotation to delivery. On every one of our product pages we have a quotation module that calculates the total cost of your desired product in real time. So, next time you order flyers, posters or business cards, you will know exactly how much you can expect to spend. You’ll find that this price will not change on the checkout page. This is because when we say “Free Delivery Across SA”, we mean just that. No catch, no tricks.

Identity or Information Theft

Typically, identity or information theft are terms that refer to all types of crime in which someone wrongfully obtains and uses another person’s personal data in some way that involves fraud or deception, typically for financial gain. When using Printulu, your information is completely secure and private, and your connection to our server is encrypted, to ensure no one but you has access to your information. This can be checked on any browser, in the address bar. When connecting to Printulu, you’ll notice a small ‘lock’ icon appears next to our web address. Essentially this means that our site is secure, and can be trusted.

If you require further information, you can click on the ‘lock’ icon, and will be presented with all the information surrounding our security certificates and so on.

Fake Reviews

Lastly, one way most fraudster sites try to lure in victims, is by posting fake reviews. These are mainly characterized by reviews that are short, lack detail or substance, and are linked to accounts that are not populated, or lack content. This is usually to bolster up ratings, in attempt to create a false sense of security in the consumer. If you take a look at our reviews online, you’ll find that they are all from genuine customers.

In closing, Printulu’s mission is to help small businesses grow their business. We have been featured on Forbes Africa, as well as CNBC Africa, for our unique business model and service offering. Moreover, our founder and CEO Alexander Knieps recently made the Forbes Africa 30 under 30 list for 2018. Will all these endorsements, achievements, and over 5000 happy clients to date, we assure you that we are the real deal. If you’re still unsure, give us a try for yourself – we guarantee you won’t be disappointed.

Remember, you can find any of the above products on our website. As always, if you have any questions, queries, or concerns, you can drop us a mail at support@printulu.co.za, or give us a call on (010) 593 0558, and a friendly customer care agent will be more than happy to assist.

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