There can hardly be anything worse, when expecting a package, than for it to arrive late or not at all. When planning an event, this can be absolutely disastrous. If your banners, posters, flyers or any other item’s delivery isn’t on track, it can cause a huge amount of unnecessary and unwanted stress. Truth be told, delivery is the last thing you want to have to worry about. Worse still, if you are a retailer and you need your client’s printed collateral as soon as possible, you don’t want to have to explain why their product is late. Statistically speaking, 62% of online shoppers will refuse to place a second order if they haven’t received their products within 2 days of the stipulated delivery date. This is because any business transaction comes with a high degree of trust; trust that is broken once promises are not kept or delivered upon.
Call us old fashioned, but we believe that once trust is broken, it is incredibly hard to repair. This is why Printulu offers 3 different delivery options. The variety in delivery offerings allows you to select the best option for you – ensuring that you know exactly when to expect the product you ordered. With all delivery options, you will be updated every step of the way via email with regards to the status of your delivery.
As with most things, it takes 2 to tango. In order for our delivery times to be accurate, all artwork and proofs of payment for your order need to be uploaded before 2pm. If this cut off time has past, the delivery date will count from the following day. This is due, in part, to the high volume of orders Printulu’s production floor processes daily. Once production begins for the day, new orders can not be added to the printing schedule and therefore carry over to the next day.
Our 3 delivery options on offer are as follows:
Standard delivery is available for absolutely every product we offer. Furthermore, our standard delivery is completely free of charge, across South Africa. Granted your artwork and proof of payment is uploaded before 2pm, you can expect your delivery anytime before 6pm, 6 business days later. For certain products, such as calendars, tablecloths and PUR bind booklets (above 250 units), delivery can take up to 8 business days, mainly due to the extra processes involved in producing these items. It should be noted that when it comes to our design or proofs services, we cannot guarantee delivery dates, until the designed artwork or requested proof is approved – this applies to all delivery options.
Our express delivery option is perfect for those who want to stay a day ahead of schedule. For most of the products we offer, express delivery takes up to 5 business days. This excludes more labour intensive products like PUR bound booklets (above 250 units) and calendars, which can take up to 7 business days on express. Unlike our standard delivery, express comes at an additional fee.
Next Day Service
This service is only available in central Johannesburg and Midrand, and applies only to our more basic product offerings, like business cards, post cards, and flyers. As mentioned above, some of our products are more labour intensive than others due to the added processes involved in their creation, such as binding or die cutting. Our next day service also comes at an additional cost.
A few points to consider
Ordering online can be slightly nerve-wracking. Here are a few tips to ensure you receive your product at the right place, and the right time:
- Make sure your delivery address is up to date, with the correct postal code.
- Make sure your email address is accurate, as this will be where you receive any updates regarding your order and delivery.
- Make sure your artwork is print ready, and follows our artwork guidelines. If there are any problems with the artwork supplied, delivery dates can only be confirmed after these issues are rectified.
- Upload all artwork and proof of payment for your order before 2pm – this will ensure you receive the delivered product as soon as possible.
- Visit our website ahead of schedule to assess our delivery dates on your desired product.
- Lastly, when it comes to proofs or design services, ensure you order ahead of time as these services can delay delivery dates.
Printulu offers 3 delivery options, giving you the freedom to decide which one works best for you. Our standard delivery is absolutely free across South Africa. Our Express and Next Day services come at an additional cost, and are available for certain products. Printulu’s delivery dates can vary from one product to the next, dependent on the amount of labour involved in it’s production, so it’s always a good idea to visit our website in advance, as on each product page there is a visible delivery date calculator which updates in real time, dependent on your specifications. Else, feel free to contact our customer care line on (010) 593 0558, or send an email to firstname.lastname@example.org and one of our agents will be more than happy to answer any questions you may have.
P.S: If you’d prefer that your package is delivered without Printulu branding, we also offer ‘White Labeling’. This can be selected on the checkout page under ‘Ship to different address’.